Refund policy

General Information

Returns and exchanges for Domestic orders (US only) can be handled by emailing outreach@shayxpear.com.

We are happy to offer the following options for items returned within 14 days of delivery, in original product packaging, undamaged, unworn (except for try-on), and unwashed. 

Please note, returned products are ONLY refunded through store-credit.

Returned items must be free of any added scents, including but not limited to perfume, cologne, air freshener, incense, smoke, or deodorizing sprays.

Returned items must also be clean and free of pet hair, debris, stains, or odors.

Items returned with added scents, excessive pet hair, visible dirt, stains, or odors will not be eligible for a refund and may be returned to the customer at their expense.

Please note that contacting customer support does not mandate a longer return window or guarantee a return or exchange.

The customer is responsible for any shipping fees associated with the return of their item(s). The shipping fees vary by item(s) size and weight, as well as the customer location. This fee is calculated and displayed before the return is executed. It is charged in addition to the processing fees.

For exchanges, the customer is not charged a separate fee for the shipping of their new item(s). The customer may be contacted to pay an additional shipping fee if an exchange on the same order has taken place more than once.

All applicable fees are non-refundable. We appreciate your understanding.

Discounted and Sale Items

Discounted and sale items are not eligible for returns or exchanges unless otherwise stated or explicitly agreed upon in writing.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the incorrect item. This allows us to evaluate the issue and resolve it appropriately.

All orders are subject to our Terms of Service.