Shipping policy

Refused Deliveries / No Response to Shipping Carriers (US and International)

If an order is refused by the recipient, returned to sender, or undeliverable due to customer inaction, we are not obligated to issue a refund, exchange, or store credit.

This includes, but is not limited to:

• Refusing delivery at the time of attempt

• Failure to respond to shipping carrier outreach requests

• Failure to provide required delivery information (such as address confirmation, phone number, or identification)

• Failure to pay any applicable VAT, customs duties, import taxes, brokerage fees, or carrier handling fees

• Failure to collect a held package within the carrier’s allotted timeframe

Once an order has shipped, the customer assumes responsibility for successful delivery. Shipping carriers act independently, and we are not responsible for delays, holds, returns, or disposal of packages caused by customer non-response or refusal.

If a refused or undeliverable package is returned to us, any refund issued is strictly at our discretion. Original shipping costs, return shipping costs, customs fees, and carrier handling fees are non-refundable. Items returned damaged, altered, or incomplete due to carrier or customs handling are not eligible for a refund.

If a package is lost, abandoned, seized, or destroyed by the carrier or customs authority due to customer refusal or non-response, no refund or replacement will be issued.

By placing an order, you acknowledge and agree that:

• You are responsible for monitoring shipment tracking

• You are responsible for responding promptly to carrier communications

• You are responsible for all import-related fees and compliance requirements

All orders are subject to our Terms of Service.

If you have any other questions feel free to reach out to:

outreach@shayxpear.com.